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Frequently Asked Questions

Order FAQ's

How do I place an order?

You must first create an account. Once your logged into your account you can place your order from there.

Does each order go out in a box?

All drop ship orders are put in a gold cotton box. If you choose to upgrade the box you will also have an option at checkout for $3 each. Picture of the upgradable box can also be seen at checkout by clicking add gift box at checkout.

Do you have a minimum order?

We do not have any minimum orders.

Will you notify me if an item is out of stock?

Yes we will send you an email once we know an item on your order is out of stock.

Registration FAQ's

How do I open an account?

From the home page click the link for Create an Account and fill the form.

Can I register and open an account if I am located outside the United States?

Yes just follow the create an account link and change the country in the drop down to your country.

Do I need a Federal Tax ID/EIN or social security number to sell your products?

Yes, you must provide a valid Federal Tax ID/EIN number or social security at the time you register if your registering from the United States. We require this as we are wholesalers and only sell resellers of our products.

What is a "Federal Tax ID" or "EIN"?

An Employer Identification Number (EIN) is also known as a Federal Tax Identification Number, and is used to identify a business entity.

How do I get a "Federal Tax ID" or "EIN"?

You may apply for an "Federal Tax ID" or "EIN in various ways, and now you may apply online. This is a free service offered by the Internal Revenue Service. You can visit http://www.irs.gov/businesses/small/article/0,,id=97860,00.html

How do you store and process my information. Is it secure?

Your information is always kept strictly confidential and fully secure. We will never sell any information.

Do you have any account setup fees?

Registration with us is free. If you decide to sign up for our drop shipping program the monthly fee is $29.99/month.

Payment FAQ's

Which payment method do you accept?

We accepts all major credit cards/debit cards. We also accept bank wire, and paypal.

When I enter my payment information is it secure?

At Richard Cannon Jewelry, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using via a 128-Bit SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.

Return FAQ's

What's your return policy?

We do have a 30 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

How do I process a return?

Log in to your account and proceed to the return order tab.

Shipping FAQ's

How long does it take to ship orders?

All of our gold and silver lines are in stock and ship within 1-2 business days. Our diamond lines ship within 1-7 days depending on the item. If you need an item in a rush, give us a call and we’ll try to assist you. Please note the day you place the order does not count as the first business day. Example if you place an order on Monday we will ship your order on Tuesday or Wednesday if we have a 1-2 business day shipping on that product. . If you order on Friday we will ship on Monday or Tuesday if we have a 1-2 business day shipping on that product. We are closed weekends.

How much does shipping cost?

Shipping options are as follows: USPS 1st class: $4 (insurance included) USPS Priority: $8 (insurance included) UPS 2nd Day: $14 (insurance included); UPS Overnight: $26 (insurance included); International: USPS 1st class: $10 (insurance included);USPS Priority International: $25(insurance included); USPS Priority Mail Express International $50(insurance included); International FedEx::$60 (insurance included) *Insurance covers the wholesale value of the products purchased from us and not the retail value. Saturday Delivery available on request: $15 additional

How do I track my order?

We will send you the tracking number when your order ships. You can also track it by logging into your account.

Which carrier does your company use to ship?

UPS and USPS is our preferred shipping choice for all domestic shipments. USPS and Federal Express is used for international shipments.

Can I place an order if I am outside USA?

Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.

Product FAQ's

Are the prices on the website I pay? What is the suggested retail selling price?

Yes the wholesale price on our website is the wholesale price you will pay. The suggested retail selling is 2 to 3 times the wholesale price.

Do I need to pay taxes?

No. Since we only sell business to business and require a tax resale number, you are not required to pay tax.

Do you provide appraisals for your diamond products?

We do for diamond jewelry products with the wholesale cost of $1000 or more. Anything below that an appraisal can be purchased for $50.

Does your prices change daily?

Prices do change with market fluctuations. All prices on the site are reflective of current prices.

How often to you change your collection?

We try and keep our collection fresh and current and therefore keep adding new products periodically.

Do you have a catalog?

We do not have any catalogs. We currently display our full collection on our website.

Do you sell diamond parcels or melee? I don't see anything online in your diamond collection.

Yes we do. We have sizes from .005 pointers up until .10 pointers in different color and clarity. Please call us with your requests.

Do you do diamond layouts?

Yes we can create a layout based on your requirement. This can either be certified or non certified diamonds.

Are your diamond weights exact?

Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Richard Cannon Jewelry complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

What happens if an item is out of stock?

We do try to keep every item in our lines in stock all the time however at times items do go out of stock. In the event an item is out of stock we will let you know within 1 business day after your order has been placed and if you want to substitute the item with another you can let us know. If not we'll continue with your order minus the out of stock item. Most out of stock items come back in stock within 2-4 weeks.

What is your stance on Conflict Diamonds?

Richard Cannon Jewelry is dedicated to providing high quality diamonds to our resellers taking into account ethical values.  We too share the public's concern regarding conflict diamonds. Here at Richard Cannon Jewelry we purchase our diamonds only through respected, legitimate channels. Richard Cannon Jewelry will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.

Are all your items stamped?

Yes all of our products are stamped with the corresponding metal and manufacturers logo.

Do you offer any warranty on your jewelry?

Please visit our warranty page for more info at http://www.rcjewelry.com/WarrantiesReturns.aspx

What is Rhodium?

Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.

Is 925 stamped on all sterling silver items?

Yes all of our sterling silver items are stamped with 925 as required by the law.

Drop Shipping FAQ's

Does your company drop ship?

Yes we offer drop shipping under our drop shipping program for our customers. For a complete understanding of our program please visit the learn more link under the drop shipping category on our homepage.

Do I need to buy any products before I sell them?

No. That's the beauty of our drop shipping program. Once you sell the item at that point you can place the order for direct shipment from us to your customer.

Why should I choose Richard Cannon Jewelry as my drop shipper?

Because we are a true jewelry drop shipper. We have worked years in building the most user friendly drop ship system in the wholesale jewelry market. You can try free our program for 7 days with no commitment.

Can I sign up for a trial account before I decide to join?

Yes we have a 7 day free trial to allow you to get familiar with the drop ship program. We also do not have any commitment term so you can cancel anytime.

What product lines does Richard Cannon Jewelry offer for drop shipping?

We offer a wide selection of diamond, gold and silver products.

What are the costs to join the drop ship program?

We have a monthly fee of $29.99/month after the first month. We charge $1 for the first month.

Do you have a minimum markup that drop shippers must put on top of the cost price?

Yes we will have a minimum mark up of 30% for all selling channels other then Amazon.. Example if you buy something for $100 we ask you do not sell it below $130. For Amazon sellers the minimum mark up is 50%. Example if you buy something for $100 we ask you do not sell it below $150. We have an exception for our expandable bracelet line which must sell for 100% mark up. Example if the cost is $12.50 the minimum advertised selling price should not be lower then $25.

In what format do you give the information about your product under the drop ship program?

We offer it in two formats. You can choose a product feed or via a CSV.

How do I incorporate the product feed into my website?

You can view full documentation by clicking the help button on the top right hand section of our website.

If I sign up for the drop ship program do you offer product title and descriptions.

Yes we provide title and descriptions.

Under the drop ship program do you provide images of the products?

Yes we provide you images under the drop ship program.

Do you provide product details?

Where available we will provide details on the item.

Can I upload my own shipping label to be used on a drop ship order?

Yes we do allow you do upload a label which we will use to ship your drop ship order. You will be prompted for this option when you are placing your drop ship order online.

Do you allow us to provide our own jewelry boxes?

Yes, if you ship more than 20 orders a month we can extend this service to you free of charge. You will just need to ship us your boxes and we will use them for your orders.

Is there a watermark on your images?

Yes all images have an invisible watermark which allows us to track the images and protect us against unauthorized use. Rest assure your customer will not know there is any watermark on the images.

What is your fulfillment rate?

Our fulfillment rate is over 90%. At times we do go out of stock on some items but we make our best effort to refill out of stock items as quick as we can often within 2-3 weeks.

Can I drop ship to a PO boxes?

Yes please select the USPS option. UPS does not not allow shipping to PO boxes.

Can you do a drop ship to APO address?

Yes we can ship to APO addresses. Select USPS when placing your shipping option.

What kind of jewelry box(es) do you provide?

All drop ship orders are put in a gold cotton box. If you choose to upgrade the box you will also have an option at checkout for $3 each. Picture of the upgradable box can also be seen at checkout by clicking add gift box at checkout

Can I cancel my account anytime?

We at Richard Cannon Jewelry will never hold you to a subscription you do not want to be in. Our goal is for you to make money. In the event that goal is not being reached you can cancel your account anytime no question asked.

Can I upload multiple orders?

Yes we have function when you log into your account to upload multiple orders at once. This functionality will allow you to save time and effort by uploading multiple orders at once.

What tools are available to help us upload to Ebay and Amazon?

Amazon inventory can be uploaded via their seller central portal which is available to the Amazon store owners. For eBay, our feeds are compatible with their Turbo Lister 2 tool which is available for free download.

I already have an existing e-commerce site. Is it possible to link real time inventory to my existing site?

Yes, once signed up for the drop ship program this can be incorporated with our data feed. We will provide you with instructions. If further assistance is needed our technical staff can work with your web developer to add this functionality to your existing website.

Is there any drop ship fee that is added onto the wholesale cost of the item?

No. We do not charge any per item charge to do a drop ship order other than the monthly drop ship program fee.

Who owns the customer if you drop ship an order for us?

Customer will always be owned by you the merchant. We will never contact your customer. Your customers will never know we exist. You will be responsible for all customer service to your customer.

What type of outer packaging does the customers receive?

On orders shipped via USPS we ship in a rectangular padded envelope. All UPS and Fedex orders are shipped in a high-quality craft corrugated box.

After opening an account with you, how long do we have to wait before we can start selling?

You can start selling immediately.

Do you have handling or packaging fees?

This is all incorporated into our shipping charge if you choose to select one of our shipping choices. You can also choose to upload your own shipping label.

How long do I have to wait for a reply when emailing your customer support at sales@rcjewelry.com?

We try and reply all our emails as quick as possible usually no more than 1-2 business days after we receive it. Please note we are not open on weekends. Example if you email us on Friday you will get a reply no later then Tuesday. If you email us on Monday you will get a reply no later then Wednesday.

What happens when my customer wants to return an item?

Since your customer do not know we exist. Your customers will have to return the order back to you. If you choose to return it back to us follow our return policy.

What is your minimum order?

We do not have a minimum order.

Do you have more than 1 image angle available?

Currently most of our gold and silver items have only 1 angle available. Many of our diamond items do have more than 1 angle.

What are your warranty policies?

Please visit our warranty page.

Do you drop ship to international customer and who would be responsible for duty and taxes?

We do drop ship international. Your customer will be responsible for all duty and taxes. Duty and taxes rates all depend on the country of import. Please have your customer contact there local customs office to get those rates. You can also visit http://export.gov/logistics/eg_main_018142.asp to get approximate duty and tax rates. Please note we will not be able to do blind drop ship on international orders. Fedex requires paperwork so we have to put our company name.

Do you put our company name on the shipping label?

This is also called blind drop ship. Yes we will put your company name and address on all domestic shipping labels as the return address. We get the return address from the billing information you provide on the order. Your customers will never know we exist. For international customers we use our company address as the return address as we cannot ship from USA with an international address.

When a customer complains against an order because the item didn't arrive, claims was not as advertised or was found broken after opening the packaging, how do you advise I handle this.

We always at Richard Cannon Jewelry will try our best to make your customer 100% happy with there purchase. If any of the above circumstances happen please call customer service and we'll assist you in getting resolution to the issue.

Do you send automated/electronic notification upon receipt of order and release of shipment?

Yes we will send you a notification so you are in the loop through the shipment process. You can also log into your account to see order status. If anytime you have an additional question you can always call customer service or email us.

Do you provide tracking numbers for after my drop ship order has been shipped?

Yes you will get an automated email from us with the tracking number of your order. You can always log into your account to view tracking numbers.

I have a suggestion to the drop shipping program. Is it ok for me to let you know.

Your feedback is very important to us. The more you let us know the better we can customize our drop ship program for you. Please visit our feedback link or email sales@rcjewelry.com with your suggestion.

Services FAQ's

Do you have a store or showroom that I can come in and purchase or see your line?

No, we do not have a store or showroom. We sell everything over the internet & phone. This allows us to keep our overhead as low as possible in turn providing our customers the lowest prices & best service.

I downloaded the amazon/ebay feed file but the prices are higher than the listed cost price on the website. Why is that?

The price that you see in the amazon/ebay feed files is the defaulted marked up price of 50%. You can also specify your own markups across categories and/or individual stock numbers under Account Settings > Price Markup Management. The markups that you specify will then appear in the downloaded feed files. If you are only interested in the list of stock number and your cost, you can download the feed in .xls/.csv format. This lists the stock number that you can use in column A (StockNo), along with our internal corresponding SKU listed in column D (productSKU) which you can use to place any orders with us. The cost price is listed in column H (CostPrice). If a cell is blank for the CostPrice, it means that this item has sizes, and has the cost prices listed in the subsequent rows for each size.

Can I upload my own invoice/packing slip to be included in my drop ship order?

Yes you can upload an invoice/packing slip when placing a drop ship order which we will include in your drop ship order. If no invoice/packing slip is uploaded we will only send the merchandise and no invoice/packing slip with the order.

Can I use your images on my website?

Please visit our drop ship section for more information.

My customer wants to make a custom item based off a picture or sketch, do you service these requests?

Yes we can make custom items. We often use CAD Computer-Aided Design) technology. The process is as follows: 1) You provide us anything you can regarding the item you want us to make. This can be done by sending us a picture or a sketch. The more information provided in this step helps us so please provide as much information as possible. 2) We take your information and create a 3D CAD image and send you those images via email. If you request any changes we will fix it until your satisfied and sign off. 3) From the image you approved we form the wax and then a casting is made based on the metal you select. We then set diamonds and gemstones if selected. 4) Ship you your custom made item. Usually takes 2-4 week turnaround time.

Will you re-size a ring bought from Richard Cannon Jewelry?

Yes, we can re-size a ring bought from us for a charge. Charges will be determined based on how many sizes up or down. You will have to mail us back the ring fully insured and we’ll send it back after the ring has been sized. You will have to pay for shipping back to you. Please see our shipping rates under shipping. Please allow 1-3 days after we get back the ring for re-sizing.

Do you buy Gold, Silver and Diamonds?

Yes we buy. Please fill out the form in the Sell Your Gold, Silver & Diamonds links.

What are your business hours?

Customer service is open from 10:30am - 6pm EST Monday-Friday. You can email us 24 hours. Emails are often replied even outside office hours.

Do you offer technical assistance?

No we do not offer technical assistance We do have full documentation on our help section. If any questions come up you can email us and we will try and assist.